Solespire Media Security – Solespire

Solespire Media Security

As a global digital media and technology company, Solespire Media understands the importance of security and takes its responsibility to its users very seriously. That’s why we design Solespire Media Sites with Multiplex, an innovative modern media stack that utilizes advanced technologies to help keep you safe on the web.

That being said, if you believe you have discovered a security or privacy vulnerability on a Solespire Media Site, please report it to us. We welcome reports from everyone, including security researchers, developers, and customers.

Investigation Rules

Do not use automated testing tools or initiate attacks that could impact the reliability or integrity of our sites. Investigations should be limited to Solespire Media domains. Targeting our third-party vendors is not allowed. Violations of these rules will result in account suspension and/or IP banning.

How to Report Vulnerabilities

To report a security or privacy vulnerability, please send us an email with the following information:

  • The specific Solespire Media Site and/or web page URL which you believe is affected.
  • A description of the behaviour you observed, as well as the behaviour you expected.
  • The device and web browser you used.
  • A numbered list of steps required to reproduce the issue. If steps are difficult to follow, a video demonstration will suffice.

You can use Firefox Send to send us larger files up to 1GB, or up to 2.5GB with a Firefox Account, with end-to-end encryption and a link that automatically expires.

Our Response

The Solespire Security team will review your submitted report and create a case in our issue tracking system. You will receive a response via email within 24 hours outlining the next steps in the process and regular updates from us as we investigate and/or fix the issue. To protect our users, we ask that you not publicly discuss the issue until we have addressed the reported vulnerability.